Privacy Policy
This privacy policy (“Policy”) describes how Emetti (“Emetti”, “we”, “us” or “our”) collects, protects and uses the personally identifiable information (“Personal Information”) you (“User”, “you” or “your”) may provide on the emetti.com website and any of its products or services (collectively, “Website” or “Services”). It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Collection of personal information
We receive and store any information you knowingly provide to us when you create an account, make a purchase, fill any online forms on the Website. When required this information may include your email address, name, phone number, or other Personal Information. You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the Website’s features. Users who are uncertain about what information is mandatory are welcome to contact us.
Collection of non-personal information
When you visit the Website our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.
Managing personal information
You are able to access, add to, update and delete certain Personal Information about you. The information you can view, update, and delete may change as the Website or Services change. When you update information, however, we may maintain a copy of the unrevised information in our records. Some information may remain in our private records after your deletion of such information from your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.
Use of collected information
Any of the information we collect from you may be used to personalize your experience; improve customer service and respond to queries and emails of our customers; process transactions; send notification emails such as password reminders, updates, etc; run and operate our Website and Services. Non-Personal Information collected is used only to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.
Billing and payments
We use third-party payment processors to assist us in processing your payment information securely. Such third-party processors’ use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Privacy Policy. We suggest that you review their respective privacy policies.
Product and service providers
We may contract with other companies to provide certain products and services. These service providers are not authorized to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. We may share Personal Information for these purposes only with third-parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.
Privacy of children
We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Website or Service. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through our Website or Service without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through our Website or Service, please contact us. You must also be old enough to consent to the processing of your personal data in your country (in some countries we may allow your parent or guardian to do so on your behalf).
Newsletters
We offer electronic newsletters to which you may voluntarily subscribe at any time. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.
Cookies
The Website uses “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical purposes to operate our Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the features of the Website and Services. To learn more about cookies and how to manage them, visit internetcookies.org
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, this Website is not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your personal information.
Information security
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.
Data breach
In the event we become aware that the security of the Website has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website, send you an email.
Legal disclosure
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account, and personal data will likely be among the assets transferred.
Changes and amendments
We reserve the right to modify this Policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.
Contacting us
If you have any questions about this Policy, please contact us.
This document was last updated on February 17, 2019
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Suggestions for responding to complaints
May 25th, 2020
Everyone who runs a business has received complaints—and these can be difficult to respond to. Eric often supports folks with these matters, and posted some of his thoughts on the matter. Looking for new ways to approach these situations? Give the article a read: How to Deal with Customer Complaints
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March 30th, 2020
This pandemic introduces a barrage of challenges for businesses. Beyond the economic implications, new communications issues arise. If you work in a public facing organization, you’re likely bombarded with questions about your status and product/service availability.
This makes the case for adding a newsfeed to your website. It affords you a way to quickly inform your website visitors—without needing to pick up the phone or respond to an email.
Still not sure about what a newsfeed is, or how it works? Visit the Emetti Newsfeed page for a more detailed explanation. Want to try one on your website? You can start the process and have it installed in less than 5 minutes.
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4 reactions
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Let visitors react to your posts
March 7th, 2020
We just implemented reactions on all Emetti newsfeeds! This allows anyone who reads your post to quickly share how they feel about it. Give it a spin, and let us know if you spot anything amiss.
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11 reactions
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February 10th, 2020
Already an Emetti newsfeed user? Now you can add chat to your website, too! Doing so allows you to better answer prospect/customer questions.
Get started by visiting your Emetti dashboard; then click on Settings, and Embeds. At the top of that panel, you’ll find a switch for Emetti Discuss. Toggle that to On. Once you have, you’ll see chat integrated is your sidebar (with no overlapping of varying widgets).
Please note: this feature is in beta. As such, it can be a touch finicky. That said, it’s pretty stable, and we’re improving it daily.
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3 reactions
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February 7th, 2020
Emetti started out as an SMS notifications service. We figured this required a few discrete parts: notifications, messaging, support, and posts. To get it launched, we focused on the last of those parts. In time, though, we realized that SMS wasn’t the right channel for what we wanted to do.
We released the newsfeed service, and kept working on the other parts. As we did though, our logo (i.e., icon) felt wrong. It played with the idea of sending an SMS. This was about pushing something out. But, we’re building a tool for interacting with your customers, members, and insiders.
Finally, we set some time aside to get this right. After a few too many variations, we have a new icon. This mark is simple, meaning it works across-the-board. It’s also better attuned to what we’re about: growing your brand by supporting your customers.
Admittedly, this is not a huge deal. That said, we wanted to share the thinking behind this change. You should see this in place on the website and app in the days to come. 🙂
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January 21st, 2020
See that time gap in our posts? That’s right—between October 3rd and January 4th, we didn’t post an update to our newsfeed. (This is kind of weird, given that we’re promoting a newsfeed service.) Why the gap? Well, we’re working. 🤷♂️
Truth is, this tool isn’t as good as it should be. It’s incomplete and buggy in spots. These issues drive us crazy! So, for the past months we worked hard to address these issues. Have we fixed all of them? Heck no! But, Emetti’s stability has improved substantially—and continues to.
These changes aren’t worth much attention, individually. However, when seen in unison, they’re non-trivial. Put differently: These days, I use this tool and think to myself: “Damn! This is solid.”
So, I apologize for the radio silence. That said, we’re in this for the long haul. Sometimes this means putting our heads down, and just doing the work.
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January 4th, 2020
Just a small update: When we first designed the newsfeed, we set images to a maximum depth. Our reasoning for doing so was to encourage cleaner, more consistent, looking posts (like you’d see in social feeds).
That said, a number of users reached out. They told us that they found this limiting. As a result, we’ve removed image depth restrictions, allowing you to run tall/square images if you wish.
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Billing notifications start this week
October 3rd, 2019
Like many startups, we launched an incomplete product. Doing so allowed us to hear your feedback—which informed our roadmap and priorities.
One missing piece was billing. So, anyone who signed up had free access to any account tier—with no prompt to pay for the service. This was non-optimal, but those workflows weren’t our first priority.
We now have those elements in place. So, Emetti customers will receive prompts to select a plan, in the days ahead. If you get one that doesn’t jibe—or you need to extend your trial— contact me and I’ll help.
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We no longer offer a free plan
September 25th, 2019
Freemium is a common SaaS model. It allows you to try a product for free—and pay for added options. This often works, but isn’t optimal. Free tiers tend to be significantly limited, forcing to upgrade. Meanwhile, free and paying users tend to have different needs.
For these reasons, we replaced our free tier with a paid one. (It’s reasonably priced.) Doing so helps fund ongoing development. This means a better product for you, through added features and regular improvements. Additionally, by concentrating on paying customers we’re more able to prioritize the right features.
Few things in life are free. For example, you might not pay for your brand’s Facebook page directly. The trade-off is your audience—which Facebook owns and charges you to reach. When you use products like Emetti, you pay a known sum up-front, and retain ownership of your content and subscriber list.
Take back ownership of your brand’s communications, by starting your own newsfeed.
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An option to go badge/tab free
September 19th, 2019
Some tell us they dislike having to show a badge/tab on their site—just so users can access a newsfeed. As such, we added another display option. This allows users to open your newsfeed through a link of your choosing. (We suspect it will mostly be triggered through an Updates link in a website’s main navigation.)
If you’d like to use this option on your site, sign in to your Dashboard. Then click on the Embeds link and change the Badge/tab position to None. Save your settings (at the bottom of the page). Once you have, use the code snippet provided to open your sidebar via JavaScript, or in a link.
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